What is the Kino International Home Video Catalog?
For thirty years KINO INTERNATIONAL has been a leading distributor of distinct classic and foreign language films. Often overlooked by the major labels, these titles include many of the greatest movies ever produced. When you purchase from Kino, you are purchasing directly from the official distributor of the film. You are welcome to read more about Kino at our "About Us" page.
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I still have doubts about ordering online. May I order with another method?
Of course! Orders can also be placed by:
- Telephone: Toll Free (800) 562-3330 or (212) 629-6880, Mon-Fri (9-5 Eastern Time)
- Fax: (212) 714-0871)
- Mail:
Kino International
333 West 39th Street, Suite 503
New York, NY 10018
United States of America
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Does Kino offer C.O.D. (Cash On Delivery) service?
No, all orders must be prepaid before delivery. Acceptable payment is by
credit card (Master Card, Visa, American Express), personal check and money
order.
Does Kino accept non-U.S. personal checks? Does Kino accept non-U.S. money orders? What about bank transfers / wire transfers?
Kino will accept foreign personal checks, however, they MUST be payable to a bank within the U.S, and in U.S. Dollars. Foreign checks not meeting these requirements will be returned.
The same requirements must be met for money orders (sometimes known as "bank drafts") -- they MUST be payable to a bank within the U.S. and in U.S. Dollars. We WILL NOT ACCEPT INTERNATIONAL POSTAL MONEY ORDERS!
Kino does not offer a bank transfer option, sorry.
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FAQs for Universities, Libraries, and other institutions
Q. Does Kino accept Purchase Order numbers?
A. Yes, just go to the check out and select the box for Purchase Order
#. The shipping address must be for the ordering institution. WE DO NOT
ACCEPT POs for any OVERSEAS ORDERS. All overseas orders must be paid by
Credit Card.
Q. Is there any educational discount?
A. Almost all of our titles are priced at low retail prices
and all new releases are sold at a substantial discount. If you want to
place a large order of titles which are not already discounted you can
contact us directly to discuss a bulk rate discount.
Q. Do these films come with Public Performance Rights?
A. NO. All films are for home use or FACE TO FACE teaching use.
They can be used in regular classrooms for enrolled students and checked out
of the library for INDIVIDUAL use. We can sell additional Public Performance
Rights for open screenings or cable broadcast for many of our titles but
this is substantially more expensive. Please contact directly for
information & pricing on Public Performance Rights.
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What are my shipping options? How long does it take?
Rate calculations will be calculated during checkout, be sure to read prices carefully.
Kino offers shipping by U.S. Media Mail. Charges for U.S & Canada: $4.75 for first cassette/DVD; $1.00 for each additional item. Shipping outside of the U.S. is by Air Mail. Charges outside U.S. & Canada: $8.00 for first cassette/DVD; $3.50 for each additional item. In some cases we may offer promotions on standard shipping.
Customers within the U.S can expect delivery within two weeks; non-U.S. customers should allow three to four weeks for delivery. Not fast enough? Kino also offers Federal Express shipping (U.S. ONLY), but these orders should be made by phone (toll-free, 1-800-562-3330). Call for details.
UPS is also available for $6.95 for the first item, for each additional item add $1.
Federal Express is now available for customers within the continental U.S. Orders placed by 1PM EST (M-FRI) can expect their order to be shipped the same day (unless the item is out of stock or pre-ordered). Rates (based upon amounts offered to us by FEDEX) will be offered during checkout. If the order requires immediate attention or shipping outside of the continental U.S. we recommend that you call to inquire.
Kino's Free Shipping offer is only available for orders shipped via US Mail Service (Media Mail).
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In which format are Kino videocassettes recorded?
Kino videocassettes are recorded in the North American NTSC format. For
best quality, cassettes are duplicated using the SP (Standard Play)
setting.
For which region are Kino DVDs encoded?
Kino DVDs are "region-one", intended for use in North America. They are recorded, however, in NTSC format. Customers outside of North America may need a multi-system television and DVD player.
Why are certain titles not available on VHS?
We have many queries from VHS users asking why most new titles are not available on tape. The sad truth is that the overall demand for VHS tapes has decreased to the point that they are no longer profitable to produce. From time to time we may be release titles on VHS when a clear demand is present, but the majority of upcoming releases will be DVD only.
There are still many wonderful titles in our catalog available on VHS. You may also wish to consider purchasing an affordable DVD player to take advantage of the higher image quality, sound quality, and extras that DVDs offer.
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Why am I having difficulty playing certain Kino DVDs on my computer?
We don't know! There are so many different models of computers out there, running varying operating systems and software. We can not guarantee that all of our DVDs will play perfectly on every model of computer. For best results, we strongly recommend customers view Kino DVDs -- all DVDs, really -- with a standard DVD player.
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What if my video/DVD is broken or defective?
If you have purchased this copy directly from Kino, please return the item in question, and we will provide a replacement copy. If you have purchased a Kino title through another source, it should be returned there.
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May I return a video or DVD if I don't like it?
We do not encourage this practice! We assume the customer knows
what he/she is getting; however, if truly unsatisfied, the customer may
exchange the video or DVD for another of equal or lesser value. The
customer will be responsible for shipping costs.
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